Chris Mason is the Head of Customer Support at IDBS, where they lead the global Customer Support and Tech Ops functions, providing high-quality support services to a diverse BioPharma customer base. Previously, Chris held the position of Head of Customer Support at Checkit.net and served as Service Delivery Manager at NetDespatch Limited. Their extensive experience includes roles at Mars, where they managed IT services and customer experience strategies. Chris holds a BSc(Hons) in Computing/Information Systems from the University of Leeds and various professional certifications, including ITIL and Lean Six Sigma Green Belt.
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