Customer Support Team
About
The Customer Support Team at IDBS is dedicated to providing expert assistance and guidance to clients in the BioPharma and related industries, ensuring they effectively utilize our digital solutions. This team is responsible for resolving customer inquiries, troubleshooting issues, and fostering strong relationships through proactive support and engagement, ultimately contributing to faster scientific breakthroughs. Their combined expertise helps enhance customer satisfaction and retention across diverse regional markets.
Team members
Darpana Patel
Customer Success Manager
Heather Rennie
Customer Success Manager
Helen Kuroczycki
Customer Success Manager
Jenni Hamilton
Customer Success Manager
Matthew Southcott
Customer Success Manager
Paul Moore
Customer Support Regional Oper...
Richard Coltart
Head Of Customer Support
Scott Mayer
NA Customer Support Regional M...
Vaijeyanthi Tharmara...
Regional Operations Manager - ...
Vicki McEachern
Customer Success Manager