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  • Douglas Hayward
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Douglas Hayward

Research Director, Worldwide Customer Experience Services at IDC

Douglas Hayward is a Research Director at IDC with extensive experience in the IT services industry. Douglas has held roles at companies such as Accenture, Ovum, and VNU Business Publications, where Douglas showcased their editorial and research skills. With a background in journalism and economics, Douglas brings a unique perspective to their research on technology-enabled business transformation and customer experience services.

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Timeline

  • Research Director, Worldwide Customer Experience Services

    October, 2018 - present

  • Associate Vice President, Research

    January, 2016

  • Associate Vice President

    March, 2007

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