Joyce Dunnells

Joyce Dunnells is an experienced professional in the IT consulting sector, currently serving as Manager/Senior CIO Client Partner/CSM at IDC since April 2007. In this role, Joyce provides senior-level consultative services to C-level and senior IT executives, focusing on securing client subscription renewals, increasing renewal revenue, and promoting new services through thorough understanding of client needs and challenges. Prior to this position, Joyce worked as a Service Manager at Verizon Business from June 2000 to April 2007, where management of 40-50 top national accounts was a key responsibility, alongside oversight of customer interactions involving new services, installation, and billing. Joyce holds an Associate’s Degree in Accounting from Casco Bay College, earned between 1987 and 1989.