Tom Russell

Tom Russell is a skilled professional with extensive experience in customer success, data analytics, and project management. Currently serving as Manager of Customer Success at IDC since April 2021, Tom previously held the position of Customer Success Manager focusing on data and analytics and worked as an Associate Data Analyst at The Hanover Insurance Group. Tom's background includes internships at IDC, where expertise in market research was developed, and a self-employed landscaping business that enhanced customer service skills. With an MBA in Business Administration from Nichols College and a Graduate Certificate in Organizational Leadership, Tom demonstrates a strong commitment to professional growth and organizational success.