Gary Rubinstein is a Customer Success and Customer Experience Executive with over 17 years of experience in B2B SaaS. Currently serving as a Mentor at LaunchPad, they previously held significant positions at WalkMe, where they managed a $16.5M ARR portfolio and achieved notable metrics such as 105%+ NRR. Gary has a strong track record of building high-performing teams, creating scalable customer success frameworks, and driving customer retention and satisfaction. Educated at Monash University and Swinburne University of Technology, they are passionate about AI-led innovation and digital engagement.
Location
Australia
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