Jo Wakefield is an experienced professional in customer success and service delivery, currently serving as a Senior Solutions Consultant at Ideagen since November 2023. Previous roles include Customer Success Manager at Rippl and Clue, where Jo focused on nurturing long-lasting relationships and enhancing customer experiences for enterprise clients. Jo also has significant experience with Ideagen Plc as a Service Delivery Consultant and Senior Customer Account Manager, providing essential guidance and support in software implementation and configuration. Earlier in the career, Jo worked at Covalent Software Limited and Taunton & Somerset NHS Foundation Trust in roles that emphasized support and management within the public sector and healthcare. Jo holds a Bachelor's degree in English Language and Literature from The Open University, completed in 2016.
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