Andrés V.

Andrés V. is a multilingual Senior IT Specialist with over four years of experience in IT and a background in business and project management. Currently serving as a Service Desk Manager at iDeals, they oversee IT service operations, lead team management activities, and ensure compliance with service desk processes. Previously, Andrés held various roles, including Senior IT Specialist at Lundbeck, where they managed IT service desk teams and led improvement projects. They hold a Bachelor's Degree in Business Management and Administration from Universitat Rovira i Virgili and have completed various certifications and training throughout their career.