Giovanni A. is a Customer Support Quality Control Specialist at iDeals since October 2022, focusing on analyzing customer interactions and providing feedback and coaching for Customer Support Specialists. Previously, Giovanni A. served as a Quality Analyst at Atos, supervising processes to maintain quality indicators and monitoring performance based on KPIs. Additional roles include Administrative Assistant and IT Agent, with a background in customer service and administrative support in Spanish, German, and English at multiple companies. Giovanni A. has experience as a Translator and Corrector, providing translations in technical and marketing contexts. Educational achievements include a Master's Degree in Business Administration and a Master's Degree in Conference Interpreting, along with a Bachelor's Degree in Translation and Interpreting from Universidad de Granada.
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