Melissa Jaén

Melissa Jaén is a seasoned UX writer and content designer with extensive experience in creating user-centered content for various digital platforms. Currently serving as a Core Senior UX Writer for Toptal and a Senior UX Content Designer for iDeals, Melissa has contributed to notable projects such as telemedicine solutions for Babylon Health and a mobile wallet app for Arizona State University. Previous roles include leading UX writing at Booking.com and Figma, where Melissa focused on content strategy and user support communication. With a strong foundation in mentoring through Bloc, Inc. and diverse design roles spanning multiple industries, Melissa holds a Master of Arts in Linguistics from Northeastern Illinois University and additional advanced degrees in Digital Communication and International Relations.