Kellene Kim is a seasoned professional with extensive experience in customer experience and operations management. Currently serving as Senior Director of Customer Experience at IdeaRoom since August 2025, Kellene previously held leadership positions at Aumni, where roles included VP of Revenue Operations and Senior Manager of Revenue Operations from September 2022 to August 2025. Prior experience includes Operations Manager and Customer Experience Operations Manager at Udo, as well as Director of Customer Success at Kuali, Inc. from September 2020 to July 2021. Kellene also contributed to Lucid as Director of Implementation and held various roles at Instructure, including Director of Project and Technical Services. Early career experience includes serving as Assignment Coordinator at CHG Healthcare. Kellene holds a Bachelor of Science in Information Systems from the University of Utah - David Eccles School of Business.
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