Sevgi Şencan

Sevgi Şencan is a manager at the Seller Information and Development Center at idefix, currently focusing on enhancing seller experience and solutions. With over 10 years of experience in e-commerce, customer experience, and call center management, Sevgi has developed expertise in seller experience, process improvement, complaint management, project development, and UAT testing. Previous roles include leadership positions in customer service and complaint management at CMC Turkey and ARÇELİK, as well as corporate sales management at Garanti Payment Systems. Sevgi’s educational background includes multiple degrees in Occupational Safety and Health Technology, Business Administration, and Public Relations from reputable universities.