Cassio Ito is an experienced professional with 25 years in the Telecom and IT industries, specializing in management methodologies such as ITIL and SCRUM. They have played a pivotal role in the establishment of Network Operations Centers and the implementation of ITIL practices across multiple companies. Notably, Cassio contributed to international projects aimed at cost reduction and SAP system deployments in 16 countries. Currently, they serve as a Customer Success Manager at IDEMIA for Latin America, supporting diverse sectors including banking and telecommunications. Cassio holds an MBA in project management from FGV - Fundação Getulio Vargas.
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