Helene Papini

Helene Papini is a highly experienced professional in technology and project management, currently serving as the Head of Support Excellence for Digital Solutions at IDEMIA since June 2014, where Helene oversees teams focused on customer success and site reliability for eSIM cloud solutions. Prior to this role, Helene held various leadership positions at IDEMIA, including Head of Program Management and Global Technical Support, and Head of Project Management, where responsibilities included managing cross-functional teams, strategic taskforces, and partnerships in global markets. Helene's past experience at Alcatel-Lucent and Alcatel encompassed managing large teams in billing, CRM systems integration, and product development, alongside significant contributions to operational management and project implementation across multiple countries. Helene holds an engineer's degree from CentraleSupélec.