Houda Aba-Obaid

Houda ABA-OBAID is a skilled professional with extensive experience in customer service and sales support. Currently serving as a Senior Customer Service Executive at IDEMIA since April 2020, Houda manages customer expectations, handles escalations and complaints, and coordinates with internal teams to ensure customer satisfaction. Prior experience includes a role at Ingenico Group from July 2014 to April 2020, where responsibilities ranged from providing sales support and maintaining client relationships to managing contract renewals and developing monthly forecasts. Houda's educational background includes a Master's degree in Management Hôtelier from Institut Supérieur International du Tourisme Tanger, obtained between 2008 and 2013.