Lee Pappas is a seasoned professional with over 15 years of expertise in customer service, project management, and change management. Currently serving as the Department Head of the customer experience group at IntelliShift, Lee leads a team focused on enhancing client experiences and streamlining operations. Lee holds a Bachelor of Science in Education and has previously held leadership positions at organizations such as Granicus, Realogy, and Virgin Atlantic, where they implemented initiatives that significantly improved customer satisfaction and operational efficiency. Lee is passionate about delivering exceptional service and continuously driving improvements through innovative solutions.
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