Jim Parker /

Jim Parker is a skilled professional in customer success and account management, currently serving as the Manager of Customer Success at Idera SQL Database Tools. With a diverse background beginning as a developer, Jim transitioned into customer-facing roles including business consulting, project management, and sales. They have held key positions at Scientific Games and Qualex Consulting Services, where they focused on managing customer relationships and optimizing technology solutions for various industries. Jim is pursuing multiple advanced degrees, including a Master of Science and an MBA from the Florida Institute of Technology, along with a Project Management Professional (PMP) certification.