John Harp

John Harp is a seasoned professional in technical support and public speaking, currently serving as a Professional Speaker for SQL Saturday since September 2015. With nearly two decades of experience at Idera, starting in June 2004, John has held multiple roles, including Manager of Technical Support for SQL Products, where oversight of support team operations and customer satisfaction improvement initiatives are key responsibilities. Previously, John managed support activities as a Team Lead, contributing to department growth, and has extensive technical expertise gained through positions as a Level II and Level I Support Engineer. Earlier experience at FXI Corporation included managing project accounts for AOL and Qwest and providing field technical support. John holds a Bachelor of Arts degree from the University of Houston, obtained between 1995 and 2000.