Ankush Narang

Ankush Narang is currently the Group Head of Account Management and Customer Value & Experience at Cellulant, where they focus on bridging the gap between businesses and consumers through innovative fintech solutions. With a background in B2B commerce, they have successfully built a customer success framework that drives engagement and satisfaction across Pan-African markets. Previously, Narang held various roles including Director of Customer Success at Haptik and Change Management Lead at Altor Executive Search. Narang earned a Bachelor of Engineering from the Birla Institute of Technology and Science, Pilani, and has cultivated expertise in customer success that significantly impacts revenue and retention.