Jerome Wagner

Jerome Wagner is an experienced Senior Workforce Manager and Senior Real Time Manager at IDnow since September 2020, specializing in intraday control of service levels, monitoring call centers, and overseeing data-driven optimization strategies. Prior to this role, Jerome served as a Senior Operations Supervisor at Wirecard from March 2014 to September 2020, focusing on workflow optimization and strategic company goals. Jerome's career began as a Customer Support Representative, bolstered by formal education in application development as a Fachinformatiker from ciT Leipzig GmbH and studies at Leipzig University.