Mark Hayward

Mark Hayward is an experienced Vendor Service Delivery Manager at IDP Education Ltd since April 2021, with previous roles including Operations Manager at Telstra and Lead Solution Architect at Unisys. At Telstra, responsibilities included managing SLA requirements, supporting customer relationships, and coordinating device orders and upgrades for emergency services. Mark's tenure at Unisys spanned over a decade, where significant achievements included leading a $150 million global opportunity for Rio Tinto and improving margins on Apple Australia's contract. With a strong background in field service operations and customer account management, Mark has worked with high-profile clients across multiple sectors, holding various positions that demonstrate expertise in service delivery, solution architecture, and project management. Mark holds a Bachelor of Business in Computing from Deakin University.