Tracy Manoel

Tracy Manoel possesses extensive experience in customer service and administrative roles, currently serving as a Call Center Representative at IDP Education Ltd since March 2021, where responsibilities include delivering customer service and preparing Management Information reports using Excel. As an Exam Proctor for the British Council since December 2016, Tracy oversees various examinations, ensuring accuracy and the integrity of exam materials. Previous positions include Submission Officer at VFS Global, Front Desk Receptionist at Zurich Insurance Company Ltd, and Support Intern at KPMG. Tracy has also worked as a Retention Officer at HSBC, focusing on customer retention and service excellence. Tracy holds a Bachelor of Business Administration from Middlesex University Dubai and completed education at Ascencia Business School and St Mary's Catholic High School.