Shyam B. is a seasoned IT professional with extensive experience in incident, change, and problem management, currently serving as an IT Incident-/Change and Problem Manager at IDS GmbH since January 2023. Previously, Shyam held positions such as Technical Support Manager EMEA at Aras Corporation and Global Technical Operations Team Lead at Railsr, where responsibilities included establishing and mentoring support teams, conducting technical onboarding, and developing technical documentation. Shyam also has significant experience from Wirecard as a Lead Technical Analyst, overseeing global support teams and improving operational efficiency. Early career roles span various positions at e-navik, TCS, CSC, and Wipro Technologies, focusing on Documentum and application support. Shyam holds a Master of Computer Applications and a Bachelor's degree in Computer Science from Osmania University.
This person is not in any teams
This person is not in any offices