William O'Connor is an operations, customer service, and marketing professional with over 30 years of experience in various sectors, including nonprofit, publishing, banking/finance, and consumer industries. Currently, as the Director of Customer Operations at IEEE, they oversee order processing, customer service, and sales support functions, managing operations that support more than $230 million in intellectual property sales globally. Previously, O'Connor served as Customer Service Manager at Macmillan Publishing Company and held the role of Vice President of Training and Senior Consultant at R.D. Raab & Company. O'Connor earned a Bachelor of Science in Broadcast Communications from Xavier University in 1982.
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