Steven Lam possesses extensive experience in desktop support engineering, having worked at BGC Partners as a Desktop Support Engineer from July 2019 to June 2022 and currently serving as a Senior Desktop Support Specialist at IEX since June 2022. Prior experience includes a role at ICAP from June 2012 to June 2019, supporting over 800 brokers and managing various technical responsibilities, such as PC hardware configuration, antivirus management, and VPN setup. Steven's technical skills encompass JAMF and SCCM application and patch management, MS Intune endpoint management, and advanced troubleshooting using tools like SysInternals Suite. Educational background includes a Bachelor’s degree in Information Technology and Informatics and a minor in Business and Technical Writing from Rutgers University.
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