Austin T. is a seasoned operations leader with a strong track record in enhancing client retention and driving sales growth. Currently serving as Sr Operations Manager at iFIT since May 2019, Austin has successfully doubled client retention, increased sales by 357%, and achieved over $1 million in annual cost savings while managing a $50 million customer operations budget. Prior experience includes a tenure at Icon Health and Fitness from February 2012 to March 2019 as Workforce Manager, where Austin co-managed a team of over 300, resulting in a 15% efficiency increase, and as Customer Experience Supervisor, where Austin transformed one of the lowest-performing teams into the highest within a month. Educational background includes studies at Utah State University.
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