Emily Forero

Emily Forero is a Senior Operations Manager at iFIT, where since August 2016, significant achievements include implementing an NLP IVR system that improved customer experience and increased IVR containment rates by 28%, alongside maintaining a budget forecasting accuracy rate of 95%. Prior experience includes roles as an Administrative Assistant at Superior Cleaning Solutions, where Emily enhanced operational efficiency and managed customer service, a GIS lab tech at Utah State University Student Association focused on data analysis, and a Utility Processor at Conservice, achieving a 99.95% accuracy rate in utility expense entry. Emily's early career includes customer service leadership at Suarez Corporation Industries and administrative support at RR Donnelley. Currently pursuing education at Utah State University since 2012, Emily continues to build expertise in operations and customer care.