Andreas Unflat is an experienced IT professional currently serving as Manager IT Service Management at ifm since April 2023. In this role, Andreas acts as the central contact for customers, overseeing the entire lifecycle of IT services and projects, managing contracts, and leading change and release management processes. Prior to ifm, Andreas was Sr. Manager Global Customer Service at NortonLifeLock, responsible for enhancing customer service for the Avira and BullGuard brands. Andreas has extensive experience in customer service and IT management, having held various roles at Avira, including Director Customer Service, Team Leader IT Service Desk, IT Project Manager, and Global Service Strategy. Andreas's career began at J. Wagner GmbH as a Systemadministrator and Trainee after completing a degree in Wirtschaftsinformatik at Hugo-Eckener Schule.
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