Matthew Burch has extensive experience in business process specialization and technical sales support, currently serving as a Global Business Process Specialist and Product Owner for Sales at ifm since December 2012. In this role, Matthew manages global sales processes and system design within Salesforce CRM, effectively converting business requirements into functional system features. Previous positions include Sales Process Reporting Analyst, contributing to the global implementation of SAP ERP and Microsoft Dynamics CRM, and Technical Sales Support at Philips, where Matthew provided customer support and guidance on online shopping. Additionally, experience at Imberpark Ltd involved project development and IT, focusing on infrastructure installations and CRM system customization.
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