Alan Silva is a seasoned professional with extensive experience in operations and customer experience management, currently serving as a Senior Operation Manager at iFood Mercado since October 2017. In this role, Alan has been instrumental in establishing a new business unit focused on market operations and continuous improvement. Prior positions at iFood included Customer Experience Coordinator and Deployment Coordinator, emphasizing relationship management and service quality. Alan's earlier career includes consulting roles at TOTVS and Bematech S/A, with expertise in system implementation and support. Educational credentials include an MBA focused on Digital Business Management and Artificial Intelligence from USP/Esalq and specialized studies in Retail and Project Management.
This person is not in the org chart
This person is not in any teams
This person is not in any offices