Fábio Rocha

Fábio Rocha is an IT Infrastructure Analyst at iFood, specializing in service management and incident resolution. With a solid background in support technical management, Fábio has previously held roles at Neon, NAVA, and Sequoia Soluções Logísticas, where they focused on incident management and team leadership. Fábio earned an MBA in Information Technology Management and Innovation from Universidade Anhembi Morumbi and is currently pursuing a degree in Computer Networks at UNINOVE. They are experienced in agile methodologies such as Scrum and ITIL frameworks, consistently driving improvements in service quality and user satisfaction.