Larissa Ribeiro is a Senior Business Analyst specializing in Driver Safety at iFood, currently enhancing strategies to improve customer success. Previously, Larissa held roles in customer success and support, notably at Vertown and VG Resíduos, where they focused on customer engagement and team management. Larissa holds a Bachelor's degree in Chemical Engineering from PUC Minas and a postgraduate degree in Business Statistics from Escola Conquer. With strong skills in leadership, data analysis, and strategic thinking, they have achieved significant improvements in customer satisfaction and lifetime value.
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