Fabien Frances is a highly experienced professional with a diverse background in strategic initiatives and service operations, currently serving as Director of Strategic Initiatives at IFS since August 2018. In this role, Fabien drives service operations excellence, risk management, and continuous improvement across Unified Support and Service Operations, focusing on aligning strategic programs and enhancing service delivery. Previous positions at IFS include Director of EURA Service Operations, where Fabien led the operationalization of the European Restricted Access Service, and Director of Strategic Programs, overseeing cloud-related initiatives. Prior to IFS, Fabien held various leadership positions at Oracle, FIS, SunGard Financial Systems, and Delta Systemes, contributing to project management, process efficiency, and technical support across multiple sectors. Fabien's educational background includes a Higher National Diploma in Computing from AFPA and a Baccalaureat in Sciences.
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