Iain Black

Iain Black is a Global Solution Owner at IFS, leveraging over 20 years of expertise in developing and implementing complex service frameworks with a focus on customer outcomes. They have successfully delivered and managed various projects, including the rollout of ServiceNow capabilities and the establishment of centralized demand funnels, significantly enhancing operational efficiency. Previously, they held positions at notable companies such as Vodafone Business and Aviva, where they drove service capability frameworks and ITIL best practices. Iain holds a distinction in Computer Science from Newbury College.