Michael Navarrete is a seasoned professional with extensive experience in customer experience and operations management. Currently serving as a Senior CX Consultant at Customerville since March 2021, Michael previously held the position of Director of Guest Experience at both Grand Sierra Resort and Sahara Las Vegas. Early career highlights include roles as Continuous Improvement and Service Manager at Tropicana Las Vegas, Compliance/Integrity Regional Manager, and Centralized Scheduling Manager at Caesars Entertainment Corporation. Michael's operational expertise was further developed as Operations Manager at Quality Drive Systems, where productivity increased significantly through software implementation. Michael’s career began as an OEM Sales Representative at Comet Industries, fostering client relationships across multiple states. Michael holds a Bachelor's Degree in Marketing from California State University-Long Beach.
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