Michelle Evans

Michelle Evans is an experienced professional in customer service and engagement management, currently serving as a Customer Success Engagement Manager at IFS since May 2018, after previously holding the role of Customer Service Coordinator. With a strong focus on customer satisfaction and service delivery excellence, Michelle has a history of cross-functional coordination in various customer support roles. Prior experience includes positions at Beauty and the Boutique as Communications Brand Ambassador, Project Manager, and Head of Customer Community Experience, as well as significant roles at Nintendo UK, where responsibilities included managing customer support operations and optimizing service delivery. Michelle's career began in customer service and operations at Blockbuster and advanced through various leadership roles. Michelle holds a Master's degree in Creative & Transactional Writing from Brunel University of London.