Raqeeb Rifkhan is currently a Customer De-Escalation Manager at IFS R&D International, where they proactively identify and mitigate customer dissatisfaction during critical situations. Previously, Raqeeb served as a Senior Elite Expert in Business Applications at IFS and held various roles at ZILLIONe, including ERP Support Specialist and Business Solutions Executive. Raqeeb has a strong background in the information technology and services industry, with expertise in business process analysis, project management, and technical support. They hold an MBA in Business Administration from the University of Bedfordshire and a BSc (Hons) in Software Engineering from Cardiff Metropolitan University.
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