Susannah Richardson

Susannah Richardson is an accomplished marketing professional with extensive experience in the technology sector. Currently serving as the VP of Global Campaigns and Head of Marketing for Service Management at IFS since August 2017, Susannah leads a global team focused on marketing Field Service software. Prior to this role, Susannah was the Marketing Director for both the Service Management Business Unit and the Contact Centre and Field Service Software at IFS, overseeing the marketing and inside sales teams. At MPLSYSTEMS LIMITED from December 2010 to August 2017, Susannah built marketing and inside sales teams, and developed a successful 'Go to Market' strategy that led to the company's acquisition by IFS. Earlier in Susannah's career, significant contributions were made at Nortel as a Senior Product Marketing Manager, Product Management Director, Sales Manager, Sales Engineer, and Marketing Manager, focusing on various aspects of product marketing and sales in the telecommunications industry. Susannah holds a Master of Science in Business and Manufacturing and a Master of Engineering in Manufacturing Engineering from the University of Cambridge.