Tom Gregory is an accomplished professional with extensive experience in customer experience and transformation within the technology sector. Currently serving as the VP Customer Experience & Transformation at IFS since August 2018, Tom focuses on creating a customer-centric approach across all service interactions. Previously, Tom held the role of Global Director Presales Transformation at IFS, where operational excellence was a priority to enhance customer engagement. Prior to IFS, Tom worked at NetSuite from October 2011 to August 2018, managing a team of Solutions Consultants and demonstrating expertise in ERP, Financials, and CRM solutions. Tom’s career also includes positions at Preact Ltd and Marketing Data Matters, where valuable skills in pre-sales consulting and CRM were developed. Tom holds an HND in Business Computing from Buckinghamshire New University.
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