Dory Nahas

Dory Nahas is a Customer Relationship License Specialist at IFZA - International Free Zone Authority since April 2022, focusing on optimizing customer satisfaction through process assessment and implementing advancements in customer service and complaint handling. Prior experience includes serving as an Assistant Manager at MBT Restaurant Management, where performance evaluation and staff training were prioritized to enhance service quality, and as a Flight Attendant for Emirates, providing exceptional cabin service and handling medical emergencies. Dory began the career journey as a Call Center Agent with Alfa Telecommunications, delivering knowledgeable customer support. Dory holds a Diploma of Education in Hotel, Motel, and Restaurant Management from Université La Sagesse and is currently continuing education at Emirates Aviation University.