Rhian Thomas

Rhian Thomas is the Director of Shopper Insight at IGD, bringing extensive experience in research and customer insight from both the public and private sectors. Previously, Rhian held roles such as Consultation and Research Officer at the Royal Borough of Kensington and Chelsea and Corporate Consultation Officer at the Vale of Glamorgan Council, where they designed and managed various community engagement projects. Rhian has also worked as a Customer Insight Manager at B&Q, overseeing research initiatives and fostering relationships with senior stakeholders. They hold a Master of Science in Social Policy from the University of Southampton and a Bachelor's degree in Politics and Social Policy from the University of York.