Matthew Phillips has an extensive background in technical support and engineering, currently serving as an Escalation Engineer at IGEL Technology since August 2021. Prior experience includes roles as a Senior Support Engineer and Support Engineer, where responsibilities involved maintaining Service Level Agreements, validating solutions, and addressing customer inquiries efficiently. At VXL Software from April 2018 to July 2021, Matthew provided technical support for thin clients and managed customer projects while analyzing software for improvements. Earlier career experience at Devon IT included roles as a Support Engineer addressing complex system issues, a Sales Engineer conducting product demonstrations, and a Support Technician maintaining knowledge base solutions. Matthew Phillips graduated from The Chubb Institute in 2007.
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