Robert Wagner has extensive experience in customer engineering, technical support, and IT infrastructure, currently serving as Senior Manager Customer Engineering at IGEL Technology since March 2012. In this role, Wagner oversees a team responsible for supporting clients with the implementation and operation of IGEL's product portfolio, as well as providing various levels of support and liaising with documentation, development, and product management for solution optimization. Prior to this position, Wagner held various roles at IGEL, including Manager Customer Success Engineering and Senior Technical Support Engineer. Earlier in the career, Wagner worked at companies like BBC Chartering and Mindfactory AG, focusing on IT support and infrastructure. Educational qualifications include training as a Fachinformatiker in application development and studies in computer science at Carl von Ossietzky University of Oldenburg.
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