Susnato Nag

Susnato Nag (SN) has extensive work experience in the field of technical support and customer experience.

Susnato currently holds the position of Senior Director Customer Experience, UK/I & APAC at IGEL Technology since February 2024. Prior to this role, they served as the Director Technical Support and Senior Technical Support Manager at IGEL Technology.

Before joining IGEL Technology, SN worked at VMware as an Enterprise Technical Support Leader, APAC Premier Support from October 2017 to January 2020. Susnato also gained experience as an Enterprise Technical Support Manager at Red Hat from January 2016 to October 2017.

SN's earlier work experience includes roles at Veritas Technologies LLC as an Associate Technical Support Manager and Duty Manager from June 2011 to January 2016. At IBM, they worked as a Senior Technical Operations Specialist from November 2010 to June 2011, where they were responsible for designing operational manuals, SLAs/OLAs, and procedural documents.

SN began their career at Wipro Limited as a Module Leader from March 2007 to November 2010.

Throughout their career, SN has demonstrated their expertise in technical support and has held progressively senior roles in various organizations.

Susnato Nag (SN) completed their I.S.C (Science) from Don Bosco School, Park Circus, Kolkata. Susnato later pursued a Bachelor of Technology (B.Tech.) in Electrical, Electronics and Communications Engineering from Sikkim Manipal Institute of Technology. In addition, they obtained certifications such as President's Club from IGEL Technology in 2023, Certified Support Manager from Service Strategies in 2013, Six Sigma in 2013, and ITIL V3 from ITIL in 2010.