Matt C. is an experienced IT Service Operations leader, currently serving as the Head of IT Operations at Iglu. With a solid background in the entertainment, retail, and eCommerce industries, they have successfully managed IT service desks and improved service delivery across various roles, including as the Head of IT Service Operations at Ambassador Theatre Group. Matt's expertise includes ITIL practices, incident management, and service transition, demonstrated by significant achievements such as reducing major incidents and improving service levels. They earned a Bachelor of Arts in Business Studies from the University of Portsmouth.
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