Lea Crawford

Lea Crawford is an accomplished professional with extensive experience in customer experience and success. Currently serving as the Global Head of Scaled Customer Experience at Ignition since February 2025, Lea focuses on evolving customer engagement within a Product-Led Growth model. Prior to Ignition, Lea led account management and customer success for the SMB segment at Coursera from February 2020 to February 2025, where a global customer success practice was established. Experience also includes roles at Rumie as Director of Partner Success and at Carrot Rewards, where Lea managed partnerships and client growth initiatives. Earlier career stages involved positions in corporate account management at Enterprise Holdings and marketing roles at Mosaic North America. Lea holds a Bachelor of Arts with honors in Philosophy from Carleton University, specializing in Business Ethics.