Scott Close has extensive experience in technical support and field service, currently serving as a Field Service Supervisor at IGT since February 2004. In this role, Scott oversees operations across six locations, ensuring compliance with GTECH guidelines and enhancing customer satisfaction through collaboration with venue management and lottery staff. Previous positions include Lead Technician and Video Gaming Technician at IGT, where Scott managed scheduling and resolved hardware issues for over 300 video gaming machines. Prior experience includes roles as a Customer Support Engineer and Network Engineer at Cogent Communications and PSINet, where Scott delivered high-level technical support in high-volume call centers. Additionally, Scott held management responsibilities as a Senior Sales Clerk at Amerada Hess Corporation and completed an internship at Cohoes City School District, focusing on network configurations and upgrades. Scott holds an Associate's degree in Computer Information Systems from Hudson Valley Community College.
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