Steven M. has extensive experience in the gaming and lottery industries, particularly with IGT and GTECH Corporation. As a Sr. Consultant Systems Engineer at IGT since October 2012, Steven M. has focused on proactive problem management and enhancing customer experience through cost-effective strategies. Previously, in the role of Director of Service Performance and Continual Improvement, strategic leadership was provided to the 24/7 Service Operations Department. Before joining IGT, Steven M. served as Director of Operations for GTECH Data Center of Americas, overseeing lottery production support services across multiple states and Caribbean regions, and held various managerial roles within GTECH from 1985 to 2012. Steven M. holds a Bachelor of Science in Computer Information Systems from DeVry and a Certificate of Achievement in Effective Communications and Human Relations from Dale Carnegie.
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