Laura Bonicalzi

Laura Bonicalzi has over two decades of experience in customer service and logistics. Currently serving as Customer Service Team Leader at iGuzzini since October 2008, Laura is responsible for managing and supervising the order portfolio for the Middle East, Russia, Eastern Europe, and Africa, while also coordinating international logistics. Prior to this role, Laura was the Export Customer Service representative at Falc from November 2006 to September 2008, where responsibilities included managing the client portfolio in Germany and providing post-sale assistance across Europe. Laura began a career at ebm-papst Group in March 1995, working until August 2006 as a Customer Service Sales Specialist, overseeing clients in the refrigeration and conditioning sector and coordinating purchases with the parent company.