Michael Dan Lee

Michael Dan Lee is an experienced Workforce Manager at IHG Hotels & Resorts, where responsibilities include real-time staff management and leading a global team of over 40 professionals. With extensive operational management skills, Michael supports IHG Baguio's customer service office, overseeing scheduling methodologies and ensuring adherence to service level targets. Previous roles include Workforce Supervisor, Team Manager in Global Content Services, and Reservations Sales Specialist. Additional experience includes being an Operations Manager for a Live Chat Department and a Technical Support Representative at Sitel. Michael holds a Bachelor's Degree in Law and a Certificate in Professional Education from the University of the Cordilleras and the University of the Philippines, respectively, along with a Bachelor of Science in Physics and Mathematics from the University of the Philippines.